Hi Laura, We are contacting GlaxoSmithKline to get more information about this recall. In the meantime, call your pharmacy and/or doctor to ask them about getting a new inhaler. If they are unaware of the recall, let them know it was listed in the FDA Enforcement Report for the Week of December 16. It is a Class II recall that was initiated on December 3, 2015. We will update our blog and Facebook page as soon as we have more information. Thank you!
UPDATE from GlaxoSmithKline: "Based on the questions you seem to be receiving, it’s important to point out that the voluntary retail-level recall affects only two lots of Ventolin HFA, in the US. The recall does not extend beyond the US. The lot numbers are 5ZP1708 and 5ZP1951, which were distributed only in the US market. Please note that lot number 5ZP1708 was manufactured on 07 July 2015, with an expiry date of December 2016. Lot 5ZP1951 was manufactured on 22 August 2015 with an expiry...
Wow!!!! I have been fighting for three months to get my Proair inhaler back because of how Ventolin does NOT work!!! They just finally approved an override yesterday because I refused to use it anymore. At the doctors office two days ago and they made me use the Ventolin after I repeatedly said no. It didn't help and I was immediately back at the pharmacy trying to get my other inhaler back... I've gone over three months without a decent inhaler because of this. I am furious!! I have been...
Kirsten - If patients have questions regarding a Ventolin HFA unit, or wish to know if their inhaler is included in the recall, they may contact GSK’s Customer Service Center at 1-888-825-5249, Monday-Friday, 8:30 am - 5:30 pm ET. Heather - that is frustrating. I've heard other say that one works better than the other for them even though they are the same medication. And it's different for each person - not all saying that one brand works and the other does not.
I called the numbered for GlaxoSmithKline and they are charging .69 cents to $1.69 per minute for the call! Why would anybody need to pay a company to get information on this recall?? What's up with this nonsense and is this a real recall??
This is a real recall put out by the FDA - but many pharmacies did not receive it. One option is to print out the FDA recall press release and take it to the pharmacy. They can call GSK as a medical representative. I tried calling and didn't get anything about being charged for the call. What option did you choose?
I do apologize! I switched a number around. Thanks for getting back to me so quickly. I moved recently and my pharmacy is in another state. I will see what I can do to get another prescription sent to me. Thanks
We reached out to GlaxoSmithKline today and they have provided this information for us: "In response to some of the questions raised on this forum, any person with concerns about this voluntary recall, or if you believe you have an inhaler from an affected lot, please contact the GSK Response Center for instructions. This call is free of charge. The lot numbers affected by the recall are Lot 5ZP1708 and Lot 5ZP1951. Please do not go directly to your pharmacy without calling the Response...
Hugs, Donna! I do hope you have a hands-free option so you're not getting a crick in the neck. I know that I've read where they are expecting higher than usual call volume. Is there any way to leave a message or email?
Hi @Shellz72 , Do you have an inhaler that matches the lot numbers? If so, it is okay to continue using the inhaler, but be aware that your inhaler may have leaked and so there may not be the full number of "puffs" available. You can call the company at 1-888-825-5249 for more information. You may also want to call your doctor or insurance company about getting a new refill.
@Melanie Carver Thank you so much for your response to Shellz72. I was wondering the exact same thing. I just received a new inhaler a week ago and it happens to be in the recall batch. I will call my doctor and pharmacy Monday about getting a new inhaler.
I am very, very frustrated and distraught with GlaxoSmithKline right now. If this is a problem, no matter how remote or minute, shouldn't the customer be able to return the product for a new product immediately? If not, why even bring it to our attention? I have contacted my pharmacy, my husband's pharmacy, my doctor and my husband's doctor and they know very little if anything about this recall. This is not something to guess about. IT IS MY LIFE..AND OTHERS... GSK needs to do a better...
@5dr80 that sounds really frustrating and I'm sorry you are having so much trouble getting information. You can call GSK's company’s response center: 1-888-825-5249 and should be able to sort things out for you.
@Concerned , I hear your frustration about being on a fixed income. The Asthma and Allergy Foundation of America is not associated with GlaxoSmithKline who is the manufacturer of the Ventolin inhaler. We are a non-profit organization, and we are reporting this recall to inform people with asthma who rely on this medication. Please call GlaxoSmithKline's response center at 1-888-825-5249 and speak to their representative. AAFA's blog post about What to Do If You Can't Afford Your Asthma...
Hi Suzique, Welcome to AAFA's asthma support community. Yes, there are other brands of albuterol. If you are interested in trying one of them, I would talk to your doctor to discuss what would be appropriate for you.
I have suffered with asthma for 40 years now. I have used Ventolin for at least 35 years. I am no longer able to get ventolin as I am told by the pharmacy it is on "back order" I have tried proair and a generic ventolin called apotex. NEITHER of these work for me. At 50.00 a pop ( that is with insurance) it is very expensive to try these new inhalers only to find they don't work as well as Ventolin. GSK..... Please bring back Ventolin !!!!! This is not like it is an elective drug...... I...
Have you tried calling around to different pharmacies? Because of the recall it probably put the stock on back order. The same thing happened to my daughter's medication and I had to sit and call every pharmacy til I found one that happened to have some in stock. Good luck.
The Proair doesn't work for me but works for my daughter. Everyone is different. Unfortunately the insurance companies will NOT approve the medicines that asthmatics need even though our life depends on them. Diabetics have the same problem. If the government wants to change anything, it's how asthmatics are treated by insurance companies!
I can only use the Ventolin and the Ins. won't cover it now and gave me Pro Air and it doesn't work for me! Now I don't have an inhaler that works and I'm 66 with Asthma and Bronchitis and a heart condition. The Ins. doesn't care if you drop dead! My doctor did a prior authorization for the Ventolin and they denied because it's not on the formulary list anymore! My cousin said to contact the manufacturer. Does anyone know if that works? I can't afford over $56 for one inhaler since on...
Hi Carrottop50, I'm sorry that is happening. Is your doctor willing to appeal the denial? You can try contacting the manufacturer also. There are resources in our blog post, What to Do If You Can't Afford Your Asthma Medicines , that explain more.
Welcome, Carrottop50 ... I agree with Allison that the blog post What to Do If You Can't Afford Your Asthma Medicines can give you some other ideas. Also, does your pharmacist or doctor recommend that you use a spacer with the newly prescribed inhaler? If so, I would try it before you give up on the inhaler. Several of our members have talked about how spacers really help to get the medication down into your lungs.
I'm severely allergic to peanuts and cannot use proair. Pro air is manufacture it on the line that has peanut contamination. Whereas ventilon isn't. I am on social security and I cannot afford that price. However maybe it's the part D drug plan you have. If you were to change up you might be able to get it covered. Or your doctor should be getting samples .my doc provides me with samples .
Hi @Je720768 - Welcome to AAFA's asthma support community. I'm glad that your doctor is able to provide you with samples of the Ventolin. Stop by our support forums and tell us about your asthma triggers and how you manage to avoid them. I know that can be a challenge for many of our members.
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