Hi @Shellz72 , Do you have an inhaler that matches the lot numbers? If so, it is okay to continue using the inhaler, but be aware that your inhaler may have leaked and so there may not be the full number of "puffs" available. You can call the company at 1-888-825-5249 for more information. You may also want to call your doctor or insurance company about getting a new refill.
@Melanie Carver Thank you so much for your response to Shellz72. I was wondering the exact same thing. I just received a new inhaler a week ago and it happens to be in the recall batch. I will call my doctor and pharmacy Monday about getting a new inhaler.
I am very, very frustrated and distraught with GlaxoSmithKline right now. If this is a problem, no matter how remote or minute, shouldn't the customer be able to return the product for a new product immediately? If not, why even bring it to our attention? I have contacted my pharmacy, my husband's pharmacy, my doctor and my husband's doctor and they know very little if anything about this recall. This is not something to guess about. IT IS MY LIFE..AND OTHERS... GSK needs to do a better...
@5dr80 that sounds really frustrating and I'm sorry you are having so much trouble getting information. You can call GSK's company’s response center: 1-888-825-5249 and should be able to sort things out for you.
@5dr80 , were you able to get in touch with GSK's customer service line? I hope they were helpful! I can understand your frustration. Kieora, yay! That's terrific that everything is taken care of.
What do you do if your insurance will jit pay for another one and I am in a fixed income and can not pay for it will your company ship a new one I gave asthma and food I need this on a Dailey basis
@Concerned , I hear your frustration about being on a fixed income. The Asthma and Allergy Foundation of America is not associated with GlaxoSmithKline who is the manufacturer of the Ventolin inhaler. We are a non-profit organization, and we are reporting this recall to inform people with asthma who rely on this medication. Please call GlaxoSmithKline's response center at 1-888-825-5249 and speak to their representative. AAFA's blog post about What to Do If You Can't Afford Your Asthma...
No it wasn't. Probably too old for the recall as got it a while back. Doctor gave me new one yesterday because transferring care/other one expired. So all good to go!
Are there albuterol inhalers other than Ventolin by GlaxoSmithKline? The last 4 or 5 that I have had seemed to have been faulty. I'd like to try a different brand.
Hi Suzique, Welcome to AAFA's asthma support community. Yes, there are other brands of albuterol. If you are interested in trying one of them, I would talk to your doctor to discuss what would be appropriate for you.
That's scary and frustrating, I'm sorry @Wink . Have you contacted the pharmacist already about the malfunction? They may be able to help in getting you a working inhaler. Or is the problem you're experiencing from all Ventolin inhalers?
Hello @Wink - wanted to follow up because we're looking into this a bit further. Was the brand/manufacturer specifically Ventolin or was it a different generic Albuterol manufacturer? If you can provide the exact brand/manufacturer that would help!
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