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I have called this number and can't get any live person. Been holding for 15 minutes now.
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Blog Post CommentHugs, Donna! I do hope you have a hands-free option so you're not getting a crick in the neck. I know that I've read where they are expecting higher than usual call volume. Is there any way to leave a message or email?
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Blog Post Comment❤️I finally got through and will check numbers on my husbands inhaler when I get home. Thanks for responding
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Blog Post CommentYahoo! I'm glad! Let us know if your husband's inhalers are affected.
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Blog Post CommentIs it okay to continue using the inhaler?
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Blog Post Comment❤️Hi @Shellz72 , Do you have an inhaler that matches the lot numbers? If so, it is okay to continue using the inhaler, but be aware that your inhaler may have leaked and so there may not be the full number of "puffs" available. You can call the company at 1-888-825-5249 for more information. You may also want to call your doctor or insurance company about getting a new refill.
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Blog Post Comment@Melanie Carver Thank you so much for your response to Shellz72. I was wondering the exact same thing. I just received a new inhaler a week ago and it happens to be in the recall batch. I will call my doctor and pharmacy Monday about getting a new inhaler.
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Blog Post CommentKieora, were you able to get in touch with your doctor and your pharmacy? Hope so!
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Blog Post CommentI am very, very frustrated and distraught with GlaxoSmithKline right now. If this is a problem, no matter how remote or minute, shouldn't the customer be able to return the product for a new product immediately? If not, why even bring it to our attention? I have contacted my pharmacy, my husband's pharmacy, my doctor and my husband's doctor and they know very little if anything about this recall. This is not something to guess about. IT IS MY LIFE..AND OTHERS... GSK needs to do a better...
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Blog Post Comment@5dr80 that sounds really frustrating and I'm sorry you are having so much trouble getting information. You can call GSK's company’s response center: 1-888-825-5249 and should be able to sort things out for you.
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Blog Post Comment❤️K8SMOM2002 yup! it's being taken care of! ^_^
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Blog Post Comment@5dr80 , were you able to get in touch with GSK's customer service line? I hope they were helpful! I can understand your frustration. Kieora, yay! That's terrific that everything is taken care of.
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Blog Post CommentWhat do you do if your insurance will jit pay for another one and I am in a fixed income and can not pay for it will your company ship a new one I gave asthma and food I need this on a Dailey basis
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Blog Post Comment@Concerned , I hear your frustration about being on a fixed income. The Asthma and Allergy Foundation of America is not associated with GlaxoSmithKline who is the manufacturer of the Ventolin inhaler. We are a non-profit organization, and we are reporting this recall to inform people with asthma who rely on this medication. Please call GlaxoSmithKline's response center at 1-888-825-5249 and speak to their representative. AAFA's blog post about What to Do If You Can't Afford Your Asthma...
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Blog Post Comment@kieora Were you able to get everything worked out with GlaxoSmithKline?
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Blog Post Comment@5dr80 Were you able to get everything sorted out?
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Blog Post Comment@SuzieQue Were you able to find another brand of albuterol that works for you?
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Blog Post Commenthow do i find the lot number on my inhaler? i don't have the box. i've had it a few months and it's fairly new. thanks!
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Blog Post Comment❤️@chrmiles check the canister portion. You may need to pull it out of the plastic to see.
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Blog Post Comment❤️Excellent!!! Thanks. Didn't know I could do that. :-)
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Blog Post CommentChrMiles, was your inhaler part of the recall?
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Blog Post CommentNo it wasn't. Probably too old for the recall as got it a while back. Doctor gave me new one yesterday because transferring care/other one expired. So all good to go!
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Blog Post CommentWahoo!
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Blog Post CommentAre there albuterol inhalers other than Ventolin by GlaxoSmithKline? The last 4 or 5 that I have had seemed to have been faulty. I'd like to try a different brand.
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Blog Post CommentHi Suzique, Welcome to AAFA's asthma support community. Yes, there are other brands of albuterol. If you are interested in trying one of them, I would talk to your doctor to discuss what would be appropriate for you.
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Blog Post Commentwill it have a counter? there is an issue with having hundreds of students with asthma in our school system and no counter in the back of the rescue inhaler.....do we guess if there is enough medication left? the inhalers go back and forth with the students in the high school so you don't know how many times they are being used, they can be out of medication or close to running out and we won't know until there is a problem.....with the younger ones, the parent usually brings in the inhaler...
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Blog Post CommentThat's a good question Georgianna! I'm not sure of the answer, but I am hopeful someone will be able to answer that for us sooner rather than later!
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Blog Post CommentGeorgianna, the full prescribing information leaflet that GSK linked to in the press release above says this: However, I will note that this looks like they have linked to the brand name Ventolin HFA prescribing leaflet. Since they say that the medication is the same and has the same instructions for use as the Ventolin HFA, I'm assuming that it will be the same with a counter.
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Blog Post CommentGeorgianna, I wanted to follow up with this info. AAFA got confirmation from GSK that there is indeed a counter on the generic device.
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Blog Post Comment❤️Trust me, GSK is not doing this out of the goodness of their hearts as they don't have hearts. Just another greedy pharmaceutical company bilking the american public. They are probably losing market share to TEVA Pharmaceutical who is based out of Jerusalem, Israel. TEVA got FDA approval for a bunch of generic drugs back in early 2018.and makes a both a commercial and generic version of an albuterol inhaler that is available now in the USA. I lost my job and insurance back in Dec 2017 and...
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Blog Post CommentI just did a quick lookup using goodrx.com for the Generic of ProAir® HFA (albuterol sulfate) Inhalation Aerosol and it costs about $26 with their coupon at Walmart, Publix and CVS. Last time I bought a Ventolin without insurance it was $70 so the TEVA version is about 1/3 the price of Ventolin Same lookup for the highest dose of the Generic of AirDuo RespiClick and it comes up between $52-$60 using the goodrx coupon as well. Last Advair Diskus I bought without insurance was $236 with a...